On Sharing Flows and Knowing the Timing
Not everything needs to be a polished artifact and not everything should stay a spaghetti mess in Miro. Like all product work, flows evolve. They’re living tools that help us align, question assumptions, and get out of our silos. The trick is knowing when to refine them and when to keep moving.
In fast-moving environments, it's important to weigh the return on polishing something for handoff. Sometimes it's worth the extra time; other times, it's not worth the squeeze. Use your time wisely, and focus on where clarity will have the most impact.
Below are a few semi-refined flow examples used not as final blueprints, but as firestarters to create shared understanding, build momentum, and identify where to go deeper.
AI-Assisted Vehicle Detection & Auto-Switching for Multi-Vehicles
Contextual Scenario:
In households with more than one Volkswagen, users often forget to manually switch vehicles in-app, leading to misaligned data and confusion.
Solution & UX Impact:
We explored AI-assisted logic to detect which vehicle was in use—using signals like phone proximity, drive history, and VIN matching. When the system’s confidence is high, it seamlessly switches the app to the correct vehicle without interrupting the user.
Business Value:
Enhances personalization, reduces user error, and reinforces the idea that the app is proactive and intelligent—not just reactive.
Add Vehicle Flow Diagram
Contextual Scenario:
Adding a new vehicle should feel effortless—whether it’s a second family car, a newly purchased model, or one shared within a household. Users often struggle with knowing what information is needed or whether the vehicle is truly “added” to their profile.
Solution & UX Impact:
This guided flow reduces uncertainty through progressive disclosure, smart defaults, and contextual nudges. It reinforces confidence by validating ownership in real-time and immediately personalizing the app for the new vehicle.
Business Value:
Simplifies onboarding, encourages account creation, and improves long-term retention by creating a “garage” mentality.
Technical Vehicle Health Alert Flow Diagram
Contextual Scenario:
Unexpected vehicle warnings create stress and inaction. Without clear next steps, users often ignore alerts or contact support for basic issues.
Solution & UX Impact:
The flow delivers plain-language explanations, urgency levels, and actionable links to service or support—making the app feel both smart and helpful.
Business Value:
Reduces support load, encourages timely maintenance, and reinforces the app as a trusted ownership companion.
